Shipping Protection

Shipping Protection may provide support if your order is lost in transit, arrives damaged, or is confirmed by the carrier as misdelivered, subject to the applicable terms and claim review.
Shipping Protection is optional and is offered separately from our standard shipping service.

WHAT IS COVERED?
Shipping Protection may apply to:
Lost in transit:
If tracking does not show final delivery and the package appears to be lost, stalled or unrecoverable after a reasonable investigation.
Damaged in transit:
If your item arrives damaged as a result of handling or conditions during transit. Photos of the item, packaging and shipping label may be required.
Confirmed misdelivery:
If the carrier confirms that your package was delivered to an incorrect address or was otherwise misdelivered.
Delivered but missing:
In certain circumstances, packages marked as delivered may be reviewed as a possible post-delivery loss or theft. These cases are assessed individually and may require additional documentation.

WHAT IS NOT COVERED?
Shipping Protection does not generally cover:
* Incorrect or incomplete shipping addresses provided at checkout
* Packages refused by the recipient
* Packages returned to sender because of an incorrect address, failed delivery attempts, refusal, unpaid customs duties or taxes, or failure to collect the package
* Delays caused by customs, import processing, weather, strikes or carrier disruptions
* Normal production, made-to-order or preorder timelines
* Issues relating to fit, sizing, preference or buyer's remorse
* Claims submitted outside the applicable claim period
* Fraudulent, abusive or suspicious claims
Please note that a package marked Delivered by the carrier is not automatically considered lost. Additional evidence may be required where a package is reported missing after a delivery scan.

HOW LONG DO I HAVE TO MAKE A CLAIM?
Unless otherwise approved:
* Damaged orders: within 7 days of delivery
* Delivered but missing: within 7 days of the delivery scan
* Lost domestic shipments: after 14 business days without meaningful tracking movement, or once the carrier confirms the shipment is lost
* Lost international shipments: after 21 business days without meaningful tracking movement, or once the carrier confirms the shipment is lost.

HOW DO I MAKE A CLAIM?
If you experience a shipping issue, please contact us with your order number, reason for the claim and any supporting information.
You may be asked to provide photographs of the item, packaging and shipping label, carrier correspondence, or other documentation needed to review the claim.
Submitting a claim does not guarantee approval. Claims are reviewed based on the circumstances, available evidence and applicable Shipping Protection terms.

WHAT HAPPENS IF MY CLAIM IS APPROVED?
Depending on the circumstances and availability, an approved claim may result in:
* A replacement of the same item
* A refund of the eligible item value
* Store credit
* Another agreed resolution
Because many of the pieces available through The Forumist are limited-edition, handmade or made-to-order, an exact replacement may not always be available.

IMPORTANT INFORMATION
Shipping Protection is not shipping insurance or an insurance policy. It is an optional shipping protection service that provides access to a claim review process for eligible shipping-related issues.
By purchasing Shipping Protection, you agree to the applicable terms and claim review process.