Shipping/Returns Policy

SHIPPING COSTS

Most of our products are shipped directly from our designers and artists who use their own packaging and shipping provider.

Please, note that The Forumist Store provides free shipping on orders over €500 within European Union countries with the exception of some islands, and from EU to USA and Canada. This does not apply to objects in Art and Design category.

 Free returns does not apply this offer.

For the rest of the offering on store.theforumist.com, The Forumist doesn't provide free shipping and free returns.

SHIPPING TIMES

Due to how we operate, delivery times and shipping costs may vary. Our designers and artists aim to dispatch orders within the timeframe communicated for each item from the day of your purchase. Under the shipping tab on product pages, you will find more information regarding shipping times.

HEAVY SHIPMENTS

For a selection of heavier/larger items, shipping is calculated separately. You can request a shipping quote before or after your purchase, where you can approve any additional costs before shipment.

Once an item is shipped out, you will receive an email with tracking information. Please, note that The Forumist Store is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages. For any questions regarding shipping times and costs, please email: store@theforumist.com

TAXES & DUTIES 

Please, note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination. Please, see the shipping tab on the product page(s) to check the location of the item.

RETURNS

Please note that some items are not subject to returns/refunds. This includes all made-to-order and pre-order items, items in the art section, jewellery, accessories, bags, and lingerie. If you have any questions about our items, please feel free to email store@theforumist.com.

For items eligible for a return, you are entitled to return your order for any reason within 14 days of receiving the order. If you wish to make a return, please email store@theforumist.com with ‘’Return - your order number’’ in the subject line and the reason for return. Then, we will provide you with instructions and the return address. 

You have the right to open the package and check the contents, but the product must return unused. All original packaging and price labels must be returned with the product without having been altered. 

The refund will be processed within 5 working days of receiving the item. Please, note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods. 

EXCHANGES

We do not offer exchanges - only returns. Please email store@theforumist.com with your exchange request and a member of our team will help you. Once the return is accepted, you can make a separate purchase for the new item.

PAYMENT METHODS

We offer different payment methods, including VISA, MasterCard, and Paypal. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. PayPal also allows secure payment through your credit card or PayPal. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at paypal.com.

For more information about our shipping services or payment methods, please contact our Customer Service at store@theforumist.com.